Total Outsourced Systems (TOS) and the Urban League of Greater Cincinnati (ULGC) are pleased and excited to announce the promotion of four team members at the ULGC's Customer Contact Center (CCC). Employees receiving promotions include:
Kijia Lovette: Promoted to Team Manager. Her new role will be to manage the team and work closely with CCC Senior Account Manager Debra Millage to continue her growth by learning how and when to communicate with Kroger and increase her management knowledge and skills. This will help prepare her for a Supervisor position in the future.
Terrill Coleman: Promoted to Queue Specialist. Terrill will be responsible for the Special Request and Shipping Notification queue. He will also be responsible for providing feedback to agents when he finds opportunities for improvement in the cases he handles. This will help prepare him for a Team Lead position in the future.
Kathryn Chapel: Promoting to Queue Specialist. Kathryn will be responsible for the In Progress queue and other queues as needed and will also provide feedback to the agents. This will help prepare her for a Team Lead position in the future.
Denisha Shemwell: Promoted to Queue Specialist. Denisha will be responsible for the Kroger email box where shipping notifications are sent. She will place those notifications in the case and call the store and the customer with updates. Denisha will also help in the other queues as needed. This will help prepare her for a Team Lead position in the future.
The CCC currently employes 16 indivuduals from the Avondale community. All the employees of TOS at the CCC are working on a contract with The Kroger Company. The ULGC and TOS plan on expanding the number of employees working at the CCC to over 100 jobs in the next 18 months.